Email GLAD 03: Customer Service First name * Last name * email address Worksite * 1. Security officers need to be polite and helpful to people inside and outside the company. * True False 2. Personally following site rules, and applying the rules for others, is a part of customer service. * True False 3. Choose all correct answers. In an emergency, security officers need to: * a. Direct people calmly and orderly to the safest exit b. Run out first so that you're safe c. Lock all the doors to the building d. Provide first aid and support until emergency services arrive 4. Choose all correct answers. Complaints and serious situations need to be: * a. Recorded b. Reported c. Followed-up d. Do nothing because it's too hard.