Web Site GLAD Conflict Resolution--Part B: Strategies First name * Last name * Email Address * 1. It is important to allow an angry person to talk because this can help them release frustration and calm down. * True False 2. One reason we do not react is to be neutral. Why is this important? * They need to feel that we are on their side and trying to help They need to know that we cannot help but just get rid of them 3. Which of the following are word softeners? * always never occasionally possibly sometimes 4. Finding common ground is important to getting cooperation. What does it mean to * to stand close to agree with everything they say to tell them if you agree with something they say 5. Which of the following statements are correct? * Being "solution focused" will help them feel more positive because they feel there are changes. Being "solution focused" helps the person not keep harping on a problem. Being "solution focused" means you have to find an immediate solution.